COMMON QUESTIONS
All the products sold on our site are US Dollars (USD). Depending on the currency exchange rate between your country and the US, the charged amount on your statement may appear higher or lower than what was listed on the site.
We ship jackets using FedEx’s standard envelop package. We also provide FedEx Box packaging at an additional cost.
Choosing the 1/2 zipout lining option makes it easy to add your own embroidery and patches without any unsightly threads showing. It will allow you to gain access to the interior of the jacket, so patches can be added without ruining the interior lining. Please note that this option does not make the lining removable.
In certain situations, Ukfitwears Sports may need to cancel an order. This could happen if the material you order is in shortage or the artwork you submitted is too complex for our production process, if we’re unable to reach you about your order, or if there’s a discrepancy between your billing and shipping addresses. We also reserve the right to cancel orders if the artwork contains too many colors or gradients that can’t be achieved through embroidery but could be done with sublimation printing. While we love embroidery, we want to make sure your product comes out looking its best.
Yes, once the order has been manifested and shipped we shall provide you with the details through an email and also update the order status on the website. You can track your order anytime through your unique tracking number!
Your order shall take approximately three weeks of time to process and reach you after the order and deposit has been made. In case you have special turnaround time or order requests, feel free to reach us and we will always be glad to help you!
Of course, you can! You can select from a wide range of ready designs from our collection. You can select the one you like and customize them too!
No, there isn’t! We don’t believe in minimum limits. You can order for a single jacket if you desire!
Your garment can have 12 alphabets in the name/nickname only. This is the best for supporting manufacturing and design criteria to design your jacket to perfection! The characters can have upper case, lower case, numbers, symbols etc to make the design you want!
We are open from Monday to Friday, 8:30 a.m. to 5:30 p.m. PST. We stay closed during national holidays as well as for a short-term time during Christmas and the New Year break. However, our customer support team is always active to provide assistance with any of your queries. You can email us at info@mamwears.com or get in touch with us through our various social media pages.
We deliver to our customers across the world where ever our shipping partners are able to deliver to.
We accept Stripe and PayPal. For further queries, you can reach out to us at info@mamwears.com
SINGLE ORDERS
Yes! We offer discounts on bulk orders. Your queries can be submitted on the Get Bulk Prices Form on product details page. We shall get back to you with a time and cost estimate.
We perform wash test on every garment before shipping them off from the warehouse. The care instructions on the yellow label on the insides of the garment need to be followed to take care of the garment. Product specific care instructions can be found on the product pages of the website.
Follow the size chart provided on the product detail page. For further assistance, reach out to our customer support team at info@mamwears.com
BULK / TEAM ORDERS
To view our product range for bulk orders, we can connect through: Appointments: One of our team members shall visit your school or institute to present our range of garments. This appointment is free of any obligation, fee, or charge. This helps in face-to-face understanding from a Stagwear expert as well as up-close and personal evaluation of fabric. Samples: If we arenÕt able to arrange for an appointment, we shall provide samples of a maximum of two garments to you instead. Get the feel of the quality and discuss it with peers to get back to us! Email: For any enquiry on the samples or bulk orders our team members can get in touch with you through Skype. Through a Skype appointment, you can discuss quality, quantity, and price with an expert!
All our appointments are free of charge.
We only offer free samples on bulk orders that are fully paid upfront, with a minimum quantity of 50 jackets.
To book an appointment with us, simply click on the Message Us button, and we will help you organize a meeting at the most suitable time.
DELIVERY
We aim to provide premium quality garments for a premium experience. We hand check every single garment before dispatching them. However, if there is still any fault, then please do connect as soon as possible with all the details. Provide for your name and phone number for our customer care team to assist your problem and resolve them in emergence!
We only cover duties and import taxes for Canadian orders. Customers outside of Canada will bear duty and taxes (if applicable) charged by their government by themselves. Unfortunately, we will not be able to offer refunds or returns for orders that are not delivered due to unpaid customs and/or import fees.
All custom-made or made-to-order jackets (without lettering/patches) take about 3-4 weeks to make. Plain jackets will be completed in 2 weeks with delivery for both types of jackets taking another 4-5 days. However, at times we may run out of stock for our jacket materials and there might be a delay of extra 2 days of which you shall be duly informed! Please keep patient so we provide the best possible custom-made jackets at the best prices.
Yes, once the order has been manifested and shipped, we shall provide you with the details through email and also update the order status on the website. You can track your order anytime through your unique tracking number!
If you have received an incorrect order in your mail, then please connect to us at info@mamwears.com within 28 days of receiving the order. However, we suggest cross-checking the order details in the invoice before doing so! Unfortunately, if we are notified after 28 days, we might not be able to resolve the issue because of custom order specifications.
We ship jackets using FedEx’s standard envelop package. We also provide FedEx Box packaging at an additional cost.
In our experience, most of the countries we ship to do have some form of customs or import fees, between 15% – 20% which our customers are responsible for. We try to keep fees as low as possible by listing the value of the shipment as its manufacturing cost. However, In late 2021 most countries started requiring that the value for the shipment be equal to the purchase price paid by customers as listed on the bill of sale and/or receipt. Please check the laws of your country to determine exactly how much you will need to pay. Our shipping partners may also ask you to display the receipt for the order upon delivery to verify the correct amount was charged for customs and import taxes.
We are open from Monday to Friday, 8:30 a.m. to 5:30 p.m. PST. We stay closed during National Holidays as well as for a short-term time during Christmas/NewYear break. However, our customer support team is always active to provide assistance with any of your queries. You can email us at info@mamwears.com or get in touch with us through our various social media pages.
We deliver to our customers across the world where ever our shipping partners are able to deliver to.
Yes, shipping charges will be calculated on the checkout page based on the shipping address provided.
PAYMENT
Yes, we do!
On checkout you have to enter the credit card information or checkout via paypal.
The remaining balance is required to be cleared before dispatching the garment. We will inform you approximately two weeks before the dispatch date to make for the remaining balance payment. No orders are dispatched until 100% payment is received.
No. A minimum of 50% advance is required to begin with the production of the garment. Customers choose to pay 100% in advance to even get the dispatch made without delays. When the full payment is received you are notified with details of the garment and its production process through email.
RETURN, EXCHANGE & CANCELLATION
We aim to provide premium quality garments for a premium experience. We hand check every single garment before dispatching them. However, if there is still any fault, then please do connect as soon as possible with all the details. Provide for your name and phone number for our customer care team to assist your problem and resolve them in emergence!
We do not take returns or exchange any made-to-order garments. Refunds are not provided for change of mind or incorrect size. The website offers all the details to check the colors and a comprehensive size chart along with sizing samples to choose the garments wisely. Refunds are processed only if there are manufacturing faults which is assessed by our team and cannot be rectified.
In the rare event of a mistake in the order we will provide for assistance free of charge and help with the repairs free of cost. However, if after assessment the mistake is deemed to be of customer, then repairing shall depend on the type of damage with additional charges being applied. We do not repair/replace any claims made in respect to garments not followed with the care instructions. All the repairs accepted to be made shall be provided for in due time the details of which shall be provided in the email. Any mistake as such should be reported within 28 days of receiving the order.
RETURN, EXCHANGE & CANCELLATION
All custom-made or made-to-order jackets (without lettering/patches) take about 3-4 weeks to make. Plain jackets will be completed in 2 weeks with delivery for both types of jackets taking another 4-5 days. However, at times we may run out of stock for our jacket materials and there might be a delay of extra 2 days of which you shall be duly informed! Please keep patient so we provide the best possible custom-made jackets at the best prices.
Choosing the 1/2 zipout lining option makes it easy to add your own embroidery and patches without any unsightly threads showing. It will allow you to gain access to the interior of the jacket so patches can be added without ruining the interior lining. Please note this option does NOT make the lining removable.
Your order shall take approximately three weeks of time to process and reach you after the order and deposit has been made. In case you have special turnaround time or order requests, feel free to reach us and we will always be glad to help you!
Of course, you can! You can select from a wide range of ready designs from our collection. You can select the one you like and customize them too!
Your garment can have 12 alphabets in the name/nickname only. This is the best for supporting manufacturing and design criteria to design your jacket to the best! The characters can have upper case, lower case, numbers, symbols etc to make the design you want!
No, we make all kinds of custom jackets which suit perfectly for junior classes, senior classes, clubs, sports clubs, fraternities, Universities, colleges, businesses, dance studios, Corporate and even travel groups. All you have to do is select the piece you like and contact us. We are pleased to help you!
Follow the size chart provided on the product detail page. For further assistance, reach out to our customer support team at info@mamwears.com